Return/Refund And shipping Policy
Refund, Return, and Shipping Policy
1. Refund Policy
- Refund Credit Time Frame:
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited back to your original payment method. - Refund Method:
Refunds are credited back to the payment method used during purchase. Please note that the exact time for the refund to reflect in your account may depend on your bank or payment provider.
2. Return Policy
- Return Time Frame:
Customers may request a return within 7 calendar days from the date of delivery.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. - Return Process:
Please contact our customer service team at nikepta@gmail.com before returning any product. We will guide you through the return process. - Non-returnable Items:
Some items such as personalized/custom items, or sale items may not be eligible for returns unless damaged or defective.
3. Shipping Policy
- Processing Time:
All orders are processed within 2-3 business days after payment confirmation (excluding weekends and holidays). - Delivery Time Frame:
Estimated delivery times are:- Within India: 5-7 business days
- International orders (if applicable): Time may vary based on destination.
- Shipping Charges:
Shipping costs are calculated and displayed at checkout. Free shipping may be available for orders above a certain amount (please check the website for current offers). - Tracking:
Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at nikepta@gmail.com with your order details and photos of the issue. We will arrange for a replacement or refund as appropriate.
5. Replacement Policy
If your replacement request is approved, the new product will be shipped and delivered within 8-9 business days after we receive and inspect the returned item in its original condition.